Effective Date: September 1, 2024
1. Introduction
Welcome to Reloc8 Phuket (“we,” “us,” or “our”). We value your privacy and are committed to safeguarding the personal information you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website [https://www.reloc8phuket.com] (the “Site”), our services, and any related communications.
By using our Site or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Site or services.
2. Information We Collect
We collect various types of personal information to provide you with a seamless experience and tailor our services to your needs. The types of personal information we collect include:
2.1 Personal Identification Information
- Name: Your full name as provided during inquiries or registration.
- Contact Information: Your email address, phone number, and postal address for communication purposes.
- Identity Verification: Any government-issued identification numbers or documents, if required for legal transactions.
2.2 Property Information
- Preferences: Details about the types of properties you are interested in, including property type, location preferences, budget range, and specific features.
- Transaction History: Information related to any real estate transactions, offers, or contracts you have initiated or completed through Reloc8 Phuket.
2.3 Technical Data
- Device Information: Details about the device you use to access our Site, such as IP address, browser type, operating system, and device identifiers.
- Usage Data: Information about your interactions with our Site, including the pages visited, time spent on the Site, clickstream data, and navigation patterns.
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience and personalize content.
2.4 Communication Data
- Correspondence: Records of any communication between you and Reloc8 Phuket, including emails, phone calls, chat messages, and social media interactions.
- Feedback and Testimonials: Any feedback, reviews, or testimonials you provide regarding our services.
2.5 Financial Information
- Payment Details: Information related to payment methods, such as bank account numbers, credit card details, or other financial information necessary for processing transactions.
- Transaction Records: Details of financial transactions, including amounts, dates, and payment methods.
3. How We Collect Your Information
We collect personal information through various channels, including:
- Direct Interaction: When you contact us, fill out forms on our Site, subscribe to newsletters, request property information, or engage in transactions.
- Automated Technologies: When you use our Site, we automatically collect Technical Data through cookies, server logs, and other technologies.
- Third-Party Sources: We may receive information about you from third-party service providers, such as social media platforms, marketing partners, or publicly available databases.
4. How We Use Your Information
We use the personal information we collect for a variety of purposes, including:
4.1 Providing and Managing Services
- Property Listings: To display relevant property listings based on your preferences and interests.
- Transaction Facilitation: To assist in the negotiation, sale, purchase, or rental of properties, including preparing and processing contracts and agreements.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues related to our services.
4.2 Personalization and User Experience
- Customization: To personalize your experience on our Site, including tailoring content, property recommendations, and promotional offers to your preferences.
- Analytics: To analyze user behavior and preferences to improve the functionality and performance of our Site and services.
4.3 Marketing and Communications
- Promotional Offers: To send you newsletters, promotional materials, and information about our services that may be of interest to you. You can opt-out of receiving these communications at any time.
- Surveys and Feedback: To request your participation in surveys, feedback sessions, or reviews to improve our services.
4.4 Legal and Regulatory Compliance
- Legal Obligations: To comply with applicable laws, regulations, and legal processes, including responding to subpoenas, court orders, or other legal requests.
- Fraud Prevention: To detect, prevent, and address fraudulent activities, security breaches, or other potentially harmful behavior.
4.5 Business Operations
- Internal Operations: To conduct audits, data analysis, and research to enhance our business processes and improve our services.
- Mergers and Acquisitions: In the event of a business transfer, merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
5. How We Disclose Your Information
We may share your personal information with third parties under the following circumstances:
5.1 Service Providers
We engage third-party service providers to perform various functions on our behalf, including:
- IT and Hosting Services: To manage our Site, data storage, and technical infrastructure.
- Marketing and Advertising: To deliver targeted marketing campaigns, email communications, and analytics services.
- Payment Processors: To facilitate secure payment transactions and process financial information.
These service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed.
5.2 Legal and Regulatory Compliance
We may disclose your personal information to legal authorities or other third parties if required by law or to protect our rights, property, or safety. This includes:
- Law Enforcement: To comply with law enforcement requests or cooperate with investigations.
- Legal Proceedings: To defend against legal claims or actions, or to enforce our legal agreements and policies.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owners. We will notify you of any such transfer and provide you with the opportunity to opt-out if your information is subject to a different privacy policy.
5.4 With Your Consent
We may disclose your personal information to third parties for purposes not covered by this Privacy Policy if we have obtained your explicit consent to do so.
6. Security of Your Information
We take the security of your personal information seriously and implement a variety of measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption protocols to protect your data during transmission and storage.
- Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job functions.
- Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
However, please be aware that no method of data transmission over the Internet or method of electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights and Choices
You have certain rights regarding your personal information, including:
7.1 Access
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
7.2 Correction
If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates.
7.3 Deletion
You have the right to request the deletion of your personal information, subject to certain legal obligations that may require us to retain it.
7.4 Objection
You have the right to object to the processing of your personal information for direct marketing purposes or where we rely on legitimate interests as the basis for processing.
7.5 Data Portability
You have the right to request the transfer of your personal information to another organization, where technically feasible.
7.6 Withdraw Consent
If you have provided consent for the collection, processing, or sharing of your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at [privacy@reloc8phuket.com]. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.
8. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Site. Cookies are small data files stored on your device that help us remember your preferences and personalize your experience.
8.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the proper functioning of our Site and enable you to navigate and use its features.
- Performance Cookies: These cookies collect information about how visitors use our Site, allowing us to analyze and improve its performance.
- Functional Cookies: These cookies remember your preferences and settings to provide a more personalized experience.
- Targeting Cookies: These cookies are used to deliver relevant advertisements and track your engagement with our marketing campaigns.
8.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality of our Site.
9. International Data Transfers
Reloc8 Phuket operates globally, and your personal information may be transferred to, stored, and processed in countries outside of your country of residence. These countries may have different data protection laws, but we ensure that appropriate safeguards are in place to protect your information.
If you are located in the European Economic Area (EEA), we comply with applicable data protection laws regarding the transfer of personal information to countries outside the EEA.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete it as soon as possible.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We encourage you to review this page periodically for the latest information on our privacy practices.
If we make significant changes to this Privacy Policy, we will notify you by posting a prominent notice on our Site or by sending you an email notification. Your continued use of our Site and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.